Privacy policy

Hostingsurge's registered operator details are being published here. Until then, this page names the brand (Hostingsurge) only.

• Account data: email address, name and a hashed password (never stored in plain text).
• Team data: organizations, members and roles.
• Project data: files, configuration, environment variables and deployment history for your projects.
• Logs: build and runtime logs needed to run and troubleshoot your service.
• Email content: if you use the email service, our own mail servers handle the content of your mailboxes.
• Cookies: see /legal/cookies for the full, factual list.

Solely to provide the service: authentication, deployment, billing (when enabled), support, and keeping the platform secure and reliable. No data is sold, and there is no third-party tracking or advertising on the platform.

A complete, named list of sub-processors and where they are located is at /legal/subprocessors — including where your server hosting, DNS, source code storage, deployment, certificates, email, AI calls and payments (when enabled) happen.

Server hosting and DNS are within the EU. Some sub-processors (source code storage, AI model calls and payments, when enabled) are based in the US — see /legal/subprocessors for per-vendor detail.

Data is retained for as long as your account or project is active. Backups currently live on the same server as production (off-site copying is not finished yet) — stated honestly because it is true today, not because it is the target state.

• Access and export: your project files and versions can be exported at any time from the dashboard.
• Deletion: you can close your account; contact us below for a full deletion request.
• Correction: you can update your account details directly in the dashboard.

A published contact address is coming; until then, use the sign-in support channel in the dashboard.