Terms of service

Transverto LTD (registration number 16918599), 61 Bridge Street, Kington, HR5 3DJ, United Kingdom operates Hostingsurge.

By creating an account or using the platform, you agree to these terms, the acceptable use policy (/legal/acceptable-use) and, when you process personal data on the platform, the data processing agreement (/legal/dpa). How we process your own personal data is in the privacy policy (/legal/privacy).

If you are a consumer, you always keep the rights mandatory consumer law gives you, whatever is written here.

Hostingsurge provides an AI-first tool for building, deploying and running websites, apps, WordPress sites, databases, email and related services (API, MCP, CLI). Everything runs on our server in the EU.

• The platform is under active development; some modules are in development and are labelled as such on their own product page.
• What Free, Pro and Business include and what Build Credits cost is shown in the price list in the product at the time of purchase.
• The Free plan is a trial of one site for at most 14 days. We remind you by email and in the dashboard on days 7, 10 and 14. If you do not upgrade to a paid plan, the site goes offline the day after. Your data stays for at least 30 days, and we reactivate the site after you have upgraded.

• You are responsible for keeping your account details accurate and for protecting your sign-in credentials and API keys.
• You may only create accounts for yourself or on behalf of an organization you are authorized to represent.
• The Hobby account type is for private, non-commercial use; a company or other organization must choose Organization, which starts directly on Pro.
• Removing a member from a team permanently revokes that person’s access to the team’s resources.
• You are responsible for the content you upload and for what your projects and AI agents do.

Content and usage sent to or run on the platform must follow our acceptable use policy.

• See /legal/acceptable-use for the full rules on spam, malware, phishing, illegal content, crypto-mining and open relays.
• If you see abuse on a site we host, report it with the form at /security#report-abuse.

You buy Build Credits or months of Pro or Business with an order in the dashboard. The price is computed on our server, with VAT according to where you are and whether you buy as a business, and shown before you order.

You pay at once with Bitcoin on our payment page when you order. Credits, plan months or domain names become available only once the payment is confirmed on the blockchain; you then get a receipt (an invoice marked paid). An unpaid order expires 7 days after its due date, and you then owe nothing.

The payment goes through a BTCPay Server that we run ourselves, and the payment page stays open for one hour. We do not take cards or bank transfers.

We do not take card payments at the moment. When paid time ends, the team returns to the Free plan’s limits; nothing renews automatically.

If you are a consumer, you have a 14-day right of withdrawal under the Swedish Distance and Off-Premises Contracts Act, counted from the day the order was placed.

Because the service starts as soon as the payment is confirmed, the order asks for your express consent to that:

• Build Credits: the right of withdrawal ends for the credits you have used. Unused credits are refunded.
• Pro or Business: if you withdraw within 14 days you pay for the days used, and the rest is refunded.
• How to withdraw: tell us through Contact below, with the order number, that you withdraw from the purchase. You may use the EU model withdrawal form, but you do not have to.
• We refund within 14 days of your notice, in Bitcoin to an address you give us, and send a credit note.

• Beyond the right of withdrawal and what the law gives you, used credits and started plan months are not refunded.
• If we end the service without you having breached these terms, or cannot deliver what you paid for, we refund the unused part.
• If you paid too much or by mistake, we refund the difference.
• A refund is paid back as Bitcoin to an address you give us or, if you paid by bank transfer, to the account the payment came from, and documented with a credit note.

We suspend rather than delete, and as narrowly as possible:

• A single project can be suspended for breaching these terms or the acceptable use policy, or when it threatens the platform or others (for example phishing, malware, spam or attacks). Its addresses then show a neutral page saying the site is unavailable, new deployments are stopped and nothing is deleted. You can still stop or delete the project.
• A single API key, MCP key or connected app can be revoked if it has leaked or is being misused.
• A whole team or account can be suspended for serious or repeated violations, a security risk, or where the law or an authority requires it.
• We notify you in the dashboard and by email when something is suspended or revoked, and lift the suspension once the cause is fixed. In urgent cases (for example ongoing phishing or an attack) we act first and notify you afterwards.
• Repeated or serious violations can lead to termination. Unless the law prevents it, you are then given the chance to export your data first.
• You can close your account at any time; export features let you take your code, versions and data with you. What is kept afterwards is set out in the privacy policy.

We back up every night (some parts more often) and test a restore every week, but we cannot guarantee that everything can always be restored. Keep your own copies of what matters, using the export features.

The service is provided as-is during this active development period, with no guarantee of uninterrupted operation or a specific service level (SLA).

We are not liable for indirect loss such as lost profit or lost data, and our total liability is limited to what you paid us in the last 12 months.

These limits do not apply to intent or gross negligence, and do not restrict rights you have under mandatory law, for example as a consumer.

We may update these terms as the platform evolves. Material changes will be called out clearly on this page and announced in the dashboard or by email before they take effect.

Swedish law governs these terms, without its conflict-of-law rules. Disputes are decided by the Swedish general courts, with the district court where the operator has its registered office as the first instance.

If you are a consumer, you keep the protection of the law of the country where you live and can always bring a claim there. Consumers in Sweden can also turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), arn.se.

Reach the operator at hello@hostingsurge.com.